Jul 25, 2018
SUMMARY: Operates a battery truck or tow truck and responds to dispatched roadside assistance calls that require a tow, jump start, lock- out, fuel replenishment, tire change and other minor mechanical assistance by performing the following duties: ESSENTIAL DUTIES: •Receives service calls from dispatch department and drives to the location. •Attempts to resolve service issues by performing jump starts, providing gas replenishment, changing flat tires. •Performs mobile battery service; tests and installs batteries and prepares invoices, prepares and positions vehicle for service or towing. •Tows vehicles to a repair facility. •Practices safety/security requirements and procedures. Communicates with dispatch department throughout the call in order to monitor progress. •Interacts with dispatch department for instruction when SOP’s can’t be followed. •Informs member of additional towing charges that will be incurred. •Follows standard operating procedures to meet service delivery and quality standards. •Maintains vehicle and equipment. •Prepares daily reports on services rendered. Completes a vehicle and equipment check list daily. •Basic electrical trouble shooting. QUALIFICATIONS: Automotive technical school or 1 year of automotive experience or experience driving a tow truck, flatbed or commercial vehicle. Prior customer service experience and effective communication skills are essential. Candidates must be 21 years of age, have a valid New York driver’s license in good standing that meets our insurance standards, the ability to pass a DOT physical, drug test, physical endurance assessment and criminal background check.
AAA Northeast Maspeth, NY Full time