SUMMARY: Operates a flatbed or wheel lift and responds to dispatched roadside assistance calls that require a tow, jump start, lock- out, fuel replenishment, tire change and other minor mechanical assistance by performing the following duties:
•Receives service calls from dispatch department and drives to the location.
•Attempts to resolve service issues by performing jump starts, providing gas replenishment, changing flat tires.
•Performs mobile battery service; tests and installs batteries and prepares invoices, prepares and positions vehicle for service or towing.
•Tows vehicles to a repair facility.
•Practices safety/security requirements and procedures.
Communicates with dispatch department throughout the call in order to monitor progress.
•Interacts with dispatch department for instruction when SOP’s can’t be followed.
•Informs member of additional towing charges that will be incurred.
•Follows standard operating procedures to meet service delivery and quality standards.
•Maintains vehicle and equipment.
•Prepares daily reports on services rendered. Completes a vehicle and equipment check list daily.
•Basic electrical trouble shooting.
Automotive technical school or 1 year of automotive experience or experience driving commercial or towing vehicles. Prior customer service experience and effective communication skills. Candidates must be 21 years of age, have a valid New Jersey driver’s license in good standing that meets our insurance standards, the ability to pass a DOT physical, drug test, physical endurance assessment and criminal background check.
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.